Privacy Policy

What Information We Collect

We receive, collect, and store any information users enter on our website or provide us in any other way. This includes but is not limited to, when users visit our website, register on the website, place an order, fill out a form or respond to a survey. Users may be asked for, as appropriate, their name, email address, mailing address and phone number, but are not required to access and navigate the website. We will collect personal identification information from users only if they voluntarily submit such information to us.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Also, we may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer, and technical information about the users' means of connecting to our site. Such as the operating system and the Internet service providers utilized and other similar information.

How We Collect Information

When users submit a contact form, quote form, purchase an item, or subscribe to monthly newsletters, we collect personal information users provide such as their name, address, email address, and phone number. Users’ personal information will only be used for the specific reasons stated above.

Why We Collect Personal Information

We collect such non-personal and personal information for the following purposes:

To provide our users with ongoing customer assistance and technical support
To send out communications through email marketing and quote forms
To have proper shipping and delivery information
To be able to contact our users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services
To comply with any applicable laws and regulations

Sharing Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

AVS Home Arcade is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

How We Communicate with Website Users

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. All other communication is initiated by the user by submitting a quote form, contact form, or subscribing to monthly newsletters. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, and related product or service information. Users may unsubscribe from marketing communications by clicking the “unsubscribe” button or reaching out to our team to be removed from the communications list.

How to Withdraw Consent for Collection of Personal Information

If you do not want AVS Home Arcade to process your data anymore, please contact us at sales@avshomearcade.com or send us direct mail to 750 Morse Ave, Elk Grove Village, IL 60007.

AVS Home Arcade has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our website. We encourage website users to frequently check this page for any changes to stay informed about how we are protecting the personal information that we collect.

Your Acceptance of These Terms

By using the AVS Home Arcade website, you signify your acceptance of this policy. If you do not agree to this policy, please refrain from using our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealing with this site, please contact us at sales@avshomearcade or (847) 709-6223.

This document was last updated on August 23, 2023.